299vat Privacy Policy —
Your information is completely safe with us

By visiting the 299vat.cam website or using our services, you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy is designed for users in Bangladesh and reflects our commitment to protecting their personal information.

01 What information we collect

When you register, log in, place a bet, or contact us at 299vat, we may collect the types of information listed below.

a) Information you provide directly

• Full name and date of birth
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for transactions)
• Bank account details (for bank transfers)
• National ID or other document information for identity verification
• Messages and information provided when contacting customer support

b) Automatically collected information

• IP address and device type
• Browser name and version
• Operating system information
• Time, date, and duration of website visits
• Information obtained from cookies and similar tracking technologies
• Referral URL (which page you came from)

c) Transaction-related information

• Deposit and withdrawal history
• Betting history and gaming activity
• Details of bonus and promotion usage

02 Why we use your information

299vat uses your information only for the following legitimate purposes. We never use your information for unnecessary or unethical purposes.

• Account management: To create, maintain, and manage your account.
• Identity verification: To prevent fraud and confirm the age and identity of users.
• Financial transactions: To process deposits, withdrawals, and bonuses.
• Customer support: To resolve your requests, complaints, and issues.
• Security: To detect suspicious activity and ensure the safety of the platform.
• Responsible gaming: To identify excessive play patterns and provide necessary support.
• Legal obligations: To comply with applicable laws and regulations.
• Service improvement: To improve our platform and user experience.

03 Information sharing and disclosure

299vat does not sell your personal information to third parties. However, in certain circumstances we may share information with the parties described below.

Service provider partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, banks), technical infrastructure, and security verification. They may only use your information for the specified purpose and may not use it for any other purpose or share it elsewhere.

Legal obligations

Information may be disclosed in response to lawful legal claims, court orders, or requests from government authorities.

Fraud prevention

299vat reserves the right to disclose relevant information in the interest of investigating fraud, scams, or other illegal activity.

04 Cookies and tracking technologies

The 299vat website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: Collect information to understand website performance.

Most browsers have options to control cookies. However, disabling cookies may limit some website functionality.

05 Data storage and security

299vat uses industry-standard technologies and practices to ensure the security of your information.

Security measures

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
• Industry-standard firewall and intrusion detection systems.
• Strict access controls — only authorized staff can access personal information.
• Regular security audits and system updates.

Data retention period

We retain your information for as long as your account is active or as long as needed to provide services. Even after account closure, certain information may be retained for a specified period as required by legal obligations.

Please note that data transfer over the internet or electronic storage is not completely secure. Even with our best efforts, 100% security cannot be guaranteed.

06 Your rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

Right to access information

You may find out what information we hold about you and request a copy of it.

Right to correct information

If any information we hold about you is incorrect or incomplete, you may request a correction.

Right to delete information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained to meet legal obligations.

Right to object to processing

You have the right to object to the use of your information for specific purposes.

07 Protection of minors' information

299vat's services are for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we are informed that a minor has used our services, we will immediately close that account and delete the associated information.

If parents believe their child has used our platform, please contact us promptly.

08 Third-party links and services

Our platform includes certain third-party services, including payment gateways (bKash, Nagad, Rocket). These third parties have their own privacy policies.

299vat is not responsible for the privacy practices of these third parties. We recommend reading their respective privacy policies before using their services.

09 Changes to this policy

299vat reserves the right to update this privacy policy at any time. For significant changes, we will post a notice on the website and the "Last Updated" date at the top of the policy will be changed.

Continued use of our services after changes means you have agreed to the revised policy. We encourage you to review this page regularly.

10 Contact us

If you have any questions, concerns, or information requests regarding this privacy policy, please contact us. Our customer support team is always ready to assist in English.

For more information, visit our About Us page or FAQ page. To learn about responsible gaming, read our Responsible Gaming page.